Q1: How long does shipping take?

A: Shipping typically takes 3-7 business days from the order date, depending on the destination country.
Remote areas may take 10-14 days. You'll receive a tracking number via email once your artwork ships.

Q2: Do you ship internationally?

A: Yes! We ship worldwide. Shipping costs are calculated at checkout based on destination and artwork size.
We offer insured, tracked delivery to ensure your artwork arrives safely.

Q3: How much does shipping cost?

Shipping Zones & Costs

Mainland EU - FREE SHIPPING

Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

Shipping: FREE

Courier: DPD or GLS

Delivery time: 3-7 business days

Includes: Full tracking, insurance, customs documentation

Romania - FREE SHIPPING

Shipping: FREE

Delivery options:

•Courier delivery:1-3 business days (Fan Courier/Sameday)

•Studio pickup: Available in Bucharest (contact us for details)

Includes: Full tracking, insurance

United Kingdom - FREE SHIPPING

Shipping: FREE

Courier: FedEx

Delivery time: 5-7 business days

Includes: Full tracking, insurance, and customs documentation

Note: Post-Brexit international shipping rates apply.

WHY FREE SHIPPING TO EU & UK? We believe original art should be accessible to collectors across Europe. By offering FREE SHIPPING to the EU and UK, we're removing barriers and making it easier for you to invest in authentic, one-of-a-kind artwork.

Rest of the World - €100

Shipping: €100

Courier: FedEx

Delivery time: 7-10 business days(+5 days for remote areas)
Includes: Full tracking, insurance, customs documentation

Q4: Is my artwork insured during shipping?

A: Yes! All shipments are fully insured against loss or damage.

Q5: Can I track my order?

A: You'll receive a tracking number via email once your artwork ships.
You can track your package in real-time using this number.

Q6: What's your return policy?

A: Original artworks are final sale,
but we want you to be happy with your purchase.

We offer a15-day return policy from the date you receive your artwork.

To Be Eligible for Return:

Your artwork must meet ALL of the following conditions:

✓ In the same condition as received

✓ In original packaging (if applicable)

✓ You have your receipt or proof of purchase

Note: Original artwork (paintings, drawings, mixed media pieces) cannot be returned if they show any signs of handling, display, or alteration.

If Your Artwork Arrives Damaged:

Step 1: Inspect Immediately

•Open your package carefully

•Inspect the artwork immediately upon arrival

•Do not discard packaging

Step 2: Contact Us Within 48 Hours

•Email us at contact@soniaenache.art

Include:

•Clear photos of the damage

•Photos of the packaging (if applicable)

•Your order number

•Brief description of the damage

Step 3: We'll Make It Right. We will either:

•Replace the artwork at no cost (including free return shipping and new delivery),

OR

•Provide a full refund(including your original shipping cost).

Important: Damage claims must be reported within 48 hours of delivery. This allows us to work with the courier and insurance company if necessary.

For more information, please check the Returns and Refund Policy.

Q7: How do I request a refund?

A: Contact us at contact@soniaenache.art with your order number and reason.
We'll respond within 48 hours.
Refunds are processed within 5-7 business days of receiving returned artwork.

Q8: Can I cancel my order?

A: If your order hasn't shipped yet, we can cancel it for a full refund.
Contact us immediately at contact@soniaenache.art with your order number.

Q9: Are these original artworks?

A: Yes! Every piece listed is an original, one-of-a-kind artwork created by hand.
Each piece is signed and comes with a Certificate of Authenticity.

Q10: Do I get a Certificate of Authenticity?

A: Every original artwork comes with a signed Certificate of Authenticity
that includes the artwork title, date, materials, dimensions, and artist signature.

Q11: How should I display my artwork?

A: Recommendations depend on the medium:
- Canvas paintings: Hang on wall, away from direct sunlight
- Paper artworks: Frame under glass, away from moisture
- All pieces: Avoid direct sunlight to preserve colors

Q12: How do I care for my artwork?

A: Simple care instructions:
- Dust gently with soft, dry cloth
- Avoid direct sunlight (causes fading)
- Keep away from moisture and humidity
- Don't touch the surface directly

Canvas and paper pieces should be framed for protection.

Q13: Can I frame the artwork myself?

A: Absolutely! Paper artworks should be framed under glass.
Canvas paintings can be hung as-is or framed depending on your preference.
Professional framing is recommended for valuable pieces.

Q14: Do you accept custom orders?

A: Yes! We accept commissions for custom artworks.
Contact us at contact@soniaenache.art to discuss your vision, timeline, and budget.
Custom pieces typically take 4-8 weeks to complete.

Q15: How much do custom commissions cost?

A: Commission pricing depends on:
- Size and complexity
- Materials used
- Timeline

We'll provide a detailed quote after discussing your vision.

Q16: What's the process for commissioning?

A: 1. Contact us with your idea
2. We discuss vision, size, timeline, budget
3. You approve a sketch/concept
4. We create the artwork
5. You approve the final piece
6. We ship it to you

The entire process typically takes 4-8 weeks.

Q17: How do I contact you?

A: You can reach us:
- Email: contact@soniaenache.art
- Instagram: @soniaenacheart
- Contact form

We respond to all inquiries within 24-48 hours.

Q18: What payment methods do you accept?

We accept multiple payment methods through our secure Shopify checkout:

**Digital Wallets:**

- Paypal
- Shopify Pay
- Apple Pay
- Google Pay

**Credit & Debit Cards:**
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay

What if I don't want to use the online checkout?

We also offer alternative payment options:

**Direct Bank Transfer:**
If you prefer to pay by bank transfer, contact us and we'll send you our bank details
and invoice. This is a great option for larger purchases or if you're outside the EU.

**Direct Invoice:**
We can send you an invoice with payment instructions. Contact us at
contact@soniaenache.art to arrange this.

Is my payment secure?

Yes! All payments through our online checkout are processed securely through Shopify Pay.
Your payment information is:
✓ Encrypted during transmission ✓ Never stored on our servers
✓ Protected by industry-standard security protocols